Our delivery conditions
We send parcels for both individuals and companies within Europe with DHL/DPD/ UPS and PostNL as standard. The advantage is that parcels sent this way will be redelivered to the delivery address 2 to 3 times when you are not at home. Delivery is made on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday. After 2 delivery attempts the package will be returned to BWW 2INVEST N.V.
Delivery times with our carriers are not fixed. Sometimes you can choose when you want your package delivered, and if you do not specify a preference, you can often check when a courier is likely to come by. Our carriers have a 98% delivery density for delivery within 1-3 business days. An order placed before 3:30pm on business days will be delivered within 1-3 days. However, there may be a delay which is annoying for the customer and for us. We cannot be held responsible for this and no "rights" can be derived from it. If your package was not delivered on time or still has a "reported" status, we will follow up. In the meantime, it is still possible that your package will be delivered. We will then wait for a 14-day investigation and therefore cannot yet send a refund or a new product. If your product arrives later than expected and you no longer need it, refuse to accept the order from the delivery person. This way you do not have to drop it off at the post office yourself. We are not responsible for the delay.
If a package is returned to us because we provided an incorrect shipping address or because we were unable to deliver it to the address provided despite repeated attempts, we will be forced to charge the return postage again. Please also check that the name of the delivery address you have provided is correct. Different addresses may confuse the carrier and require the package to be reshipped. The associated costs will then be borne by the recipient.
If you would like your order delivered by a method other than the usual one, please indicate this clearly when placing your order. We will then discuss with you what is possible. For special orders, shipments on pallets, and shipments with different dimensions, a different carrier may be chosen.
These will of course depend on the product chosen. A 55 kg children's car will cost more than a 2 kg scooter. You can find the total shipping costs at the end of your shopping cart.