General terms general engels
These general sales conditions apply to all orders placed on the website: Berghofftoys.The latter reserves the right to adjust or change these general sales conditions at any time. In case of change of each order, the general conditions of sale are effective on the day of the order.
1. OUR OFFER
1.1 All offers of products, services and delivery methods at prices stated in euros are valid on the mainland within the limits of available stocks.
1.2 The items that we sell to you are described with great care and presented to you. If errors have nevertheless occurred, we cannot be held liable for this.
1.3 The images of the products are given for illustrative purposes and may differ from the actual product.
2. ORDERS, ORDER VALIDATION AND ELECTRONIC SIGNATURE
2.1 Every order confirmation constitutes an irrevocable acceptance which can only be doubted within the limits stipulated in these general terms and conditions of sale.
2.2 Each order confirmation automatically leads to acceptance of the general terms and conditions of sale. This is an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.
2.3 You can place an order by logging in or as a guest.
2.4 You will receive a confirmation email shortly after your purchase. However, we have the right to terminate the contract if the products are unavailable, have the wrong price or the amount has not been received.
2.5 Accuracy of Billing and Account Information:
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed through or under the same customer account, the same credit card and / or orders using the same billing and / or shipping address. In the event that we change or cancel an order, we may try to notify you by contacting the email address and / or billing address / phone number provided at the time of order. We reserve the right, in our sole discretion, to limit or prohibit orders that appear to have been placed by resellers, resellers, or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to update your account and other information, including your email address and credit card numbers and due dates, as soon as possible so that we can complete your transactions and contact you if necessary.
3. PAYMENT, STATE OF PAYMENT, SECURITY AND REFUND
3.1 Payment for goods and delivery can be made through various payment methods as indicated on the supplier's website when you place your order. The contract to immediately terminate the contract. Payment must be made before the delivery date and the payment term must be a fundamental term of this agreement, violation or how many followers authorize the holder to immediately terminate the contract.
3.2 Berghofftoys reserves the right to refuse a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is ongoing. administration.
3.3 We use Multisafepay as a payment provider. Your credit card information is encrypted with the SSL (Secure Socket Layer) protocol and is never encrypted over the network. We do not have access to these contact details.
3.4 All refunds will be made directly to the transaction made unless otherwise stated. A refund takes a few working days before you can receive it depending on several factors.
4. PRICES AND PROMOTIONS
4.1 The prices are indicated in euros and take into account the current VAT.
4.2 The price of products and services (excluding delivery costs) is that indicated on the corresponding product sheet that you can find on our website.
4.3 Changes in services and prices:
Prices of our products are subject to change without notice. We reserve the right to change or discontinue the Service (or any part or content thereof) at any time without notice. We are not responsible to you or third parties for any change, price change, suspension or termination of the Service. The dates on which the items are returned on pre-order are an estimated date and are intended as a guideline when we expect the item to be back in stock, this is not a delivery date (items can be delivered before and after the specified date) and can be used without being changed in advance.
In the case of playground equipment in the garden, we do not recommend starting the groundwork that may be necessary before you receive your item and we can consult the manufacturer's instructions ourselves, we stock many different products in under different product lines, all with different requirements and as such the instructions will be different for each one and our customer service team can only give general advice on the range. In addition, the items are updated from time to time by the manufacturer and although we try to keep our website as up to date as possible, the information on the website may differ slightly from that of the user manual. We cannot be held responsible for the costs you may incur for the preparatory work you have made to assemble your trampoline or your swing in case of incorrect information on our website, the product has been updated by the manufacturer, delivery of your item is late or we have to cancel your order because there is no stock.
4.4 For promotions, the period of validity thereof is indicated in the product specification, on the home page and in various places on our website.
4.5 Berghofftoys proceeds to product reservation. When a product is in pre-order, this is indicated on the product sheet, you will be contacted by our customer service. The ordering process for a pre-order is the same as for an order in stock.
5. MAINTENANCE OF TITLE PROVISION
The products remain the property of Berghofftoys until the full receipt of the order by our services. From delivery, however, the risks of delivered goods pass to the customer.
6.1 Orders placed before 3:30 PM will be processed the same day (for busiest periods, it may take up to 48 hours for an order to be processed) and all items in stock are available. (A working day is different from the weekend and on public holidays).
6.2 You will receive an email from Berghofftoys with your tracking number. In the event of a dispute due to a delay in delivery or an incorrect entry of an address by the customer, we limit ourselves to providing your tracking number.
6.3 If the delivery cannot be delivered to your home, the supplier will inform you as soon as possible.
6.4 We offer 1 delivery method: € 9.95
6.4 For special requests, we first request the costs.
6.5 Shipping costs cannot be reimbursed for delays in your package.
6.6 A package can be shipped with POSTNL or with DHL.
6.7 Berghofftoys cannot be held responsible for delivery times in case of delay of your package.
6.8 Missing or Delayed Packages: If a package is missing or delayed, we open an investigation through our partner mail deliverers. It will take 5 days to start this study. If your package is not delivered within 14 days of the exam, we will refund the amount of your purchase or send you a replacement item.
6.9 If you want to return a package due to a non-respected delivery time, please refuse the package directly or if you decide to accept it to send it back to us, please note that this return is your responsibility.
7- PRODUCTS OR SERVICES
Some products or services may only be available online through the website. These products or services may have limited quantities and can only be returned or exchanged in accordance with our return policy.We have attempted to faithfully display the colors and images of our products in the store. We cannot guarantee that the color reproduction of your computer screen is accurate.
We have tried to display the products as accurately as possible using images and details of the included features. However, the colors we use, as well as the display and color capabilities of the equipment you use to view our website, may affect the colors that you actually see on the screen and thus the color of the item you may differ from the item you receive on your screen when ordering. In addition, products are subject to update or change by manufacturers without notice. Due to these factors, we cannot guarantee that the product you receive is exactly the same as the pictures on our website.
We reserve the right, but not the obligation, to limit the sale of our products or services to any person, geographic region or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time without notice, at our discretion. We reserve the right to discontinue any product at any time. Any offer of product or service on this site is void where prohibited. We cannot guarantee that the quality of the products, services, information, or other material you have purchased or obtained meets your expectations or that any errors in the service are corrected.
8 - WARRANTY
All of our children's toys come with a 6-month limited warranty ("warranty") that applies only to the original purchaser, proof of purchase is required to validate each claim.
Part or model specifications are subject to change without notice. You must keep the box that the mobile toy came in during the warranty period, or the warranty may be voided. When the car arrives, check all parts in the box to make sure they are not damaged (for example, broken parts) before installing the car. If something is broken or the product does not meet what you ordered, do NOT assemble the car, contact us directly with photos and / or videos. We do not accept returns within the 14 day return period. By purchasing and using your battery-powered toy, you agree to be bound by the terms of this warranty as set forth below.
What the warranty covers:
- This warranty only covers defects in materials or workmanship that cause a defect in the moving toy.
- The warranty is only valid if the mobile toy is used under normal conditions for the purposes intended by a person with the maximum weight indicated by the manufacturer, who fits well in the toy and is able to drive the toy correctly.
- The warranty is also only valid if the assembly of the mobile toy has been carried out correctly, the toy to be driven has not been modified in any way and it has also been properly maintained, and all settings have been made.
- Carried out only in accordance with the instructions in the owner's manual supplied with the moving toy.
- The warranty is only valid in France, Germany, the Netherlands, Belgium, Italy, Spain, United Kingdom, Portugal, Denmark and Sweden
The warranty does not cover and becomes invalid if:
- The mobile toy is being used in a manner that is contrary to the instructions in the manufacturer's manual.
- Moving toys are exported outside: France, Germany, the Netherlands, Belgium, Italy, Spain, United Kingdom, Portugal, Denmark and Sweden.
- If the mobile toy is not assembled correctly. -> In the event that the customer assembles the machine incorrectly and is slightly damaged for this reason, the customer is fully responsible for the costs incurred for the repair or replacement of parts.
-If the moving toy is damaged by misuse, abuse, accident or misuse.
- If the mobile toy is damaged by changes or modifications to the mobile toy or repairs made by an unauthorized engineer.
- If the owner of the moving toy has not carried out regular and correct maintenance
- When the mobile toy is rented or used for commercial purposes.
- The warranty does not cover normal wear or other causes that are not the result of material or manufacturing faults.
The warranty does not apply to batteries, steering wheels, cosmetic parts or other components that wear out during use as described below:
- Batteries are considered consumables and also require regular maintenance to ensure good battery condition. The battery is covered only if you have purchased a specific battery warranty.
- Steering wheels are not covered because the handlebars are often used to lift moving toys, an action for which they are not designed and we strongly advise against doing so. We classify damaged or broken flywheels as normal wear and not covered by the warranty
- Mirrors, doors, plastic, decals and decals, decorations and accessories and seats and seat covers are classified as cosmetic parts and are not considered essential to the operation of the toy in motion
- Unfortunately, molded plastic items may show minor irregularities in shape, such as minor bumps in the plastic or scratches, which are an inevitable side effect of the manufacturing process and occur when the plastic is molded. These irregularities are purely cosmetic and do not affect the operation of the toy and are therefore not considered a warranty problem. -> Note: Minor damages such as small scratches, unevenness do not apply to this, because during production they can be caused by the materials used (plastic, metal) and the techniques used for welding and car paint. Scratches are not a valid reason for return or refund.
The following items (if any) are not under warranty:
Chains & Belts
Fairings and bodywork (unless damaged during delivery. Photos required within 24 hours of receipt)
The journey begins
Tires, wheels, valves and inner tubes
Any accidental damage or damage caused by negligence or normal wear
Damage caused by abuse
Damage caused by lack or insufficient maintenance
Changes or modifications to the item
Decals and emblems, decorations and accessories and seats and seat covers classified as cosmetic parts and other cosmetic damage that is not considered essential for the operation of the gasoline vehicle
To resolve any warranty issues, we will:
- Repair and replacement of parts under warranty as long as they are caused by a manufacturing defect or a manufacturing defect that caused a product failure, as well as the repair of a material defect in the construction of the product causing the product failure.
- To solve warranty problems, we send the parts you need to assemble yourself.
We do not refund products outside of the 14-day refund period, and refunds during this period are only valid for unused items left in their original packaging.
BWW 2INVEST N.V. cannot be held responsible for incidental or consequential damage, personal injury or damage caused directly or indirectly by the use of gasoline toys.
Please note: To qualify for compensation for labor costs from locally produced repairs, repairs must be agreed in advance by us. Any unauthorized repair does not entitle you to a refund, you must also provide a copy of the receipt for the agreed repairs clearly showing that the manufacturing defect, defect or material defect on the product has been corrected.
9 - TECHNICAL PROBLEMS
Once the car is assembled and if it does not work due to a technical problem, please contact our customer service with photos and a clear explanation of the problem. It may take up to 5 business days to resolve your technical problem. If, after contacting customer service, you need to return the product for repair and examination, you may be charged. These are explained to customer service regarding the problem. Once the car is assembled, if it does not work due to a technical problem, please contact our customer service with photos and a clear explanation of the problem.
Please note that for any reason we do not accept products that have already been assembled.
10 - Errors, inaccuracies and omissions
From time to time, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping, shipping times. throughput and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders as the information from the service or any related website at any time without notice (including after posting) of an order).
11- DATA PROTECTION
The supplier will take all reasonable precautions to keep your order and payment information safe, unless the supplier is negligent, the supplier is not responsible for any unauthorized access to the information you provide.
12 - DISCLAIMER
You agree to BWW 2INVEST N.V. and indemnify, defend and indemnify our parents, subsidiaries, affiliates, partners, managers, administrators, agents, entrepreneurs, licensors, service providers, subcontractors, suppliers, interns and employees, without any claim or demand, including reasonable attorneys' fees, created by a third party as a result of or as a result of your breach of these terms of service or the documents they contain by reference, or your breach of any law or rights of a third party.
Product images are for illustrative purposes only and may be differrnt from the actual product.
14- FACTORY PRODUCTION
The manufactured origin of a product can differ in different parts. This does not affect the usability of the product itself.
Please see our returns policy for more information.